When you think about the word ‘process’, what comes to mind?
The sequence of accomplishing something? Who does what and when for the why (purpose)?
It is about that, but its also about much more too. If you look closely you’ll see:
- Boundaries and scope
- Structures and hierarchies
- Responsibilities and job descriptions
- Data and information
- Constraints and guidance
- Handoffs and interfaces
When a process doesn’t flow it’s symptomatic to blame the person. When you use a lens that looks deeper you find the root cause.